From urgent callout to a connected working day.
A heating fault at Riverside needs attention. Watch the dispatcher compare recent positions with booked maintenance, assign Alex and trigger a job alert. Then follow J-204 into travel, site history and timesheet A-081.
| Technician | Captured | Proximity to site | Planner check |
|---|---|---|---|
| Beth | 07:53 | Closest pin | Maintenance until 10:00 |
| Alex | 07:51 | Nearby at depot | Assigned to J-204 |
| Sam | 07:49 | Further away | Maintenance until 11:00 |
Last work fix · captured 16:29 · accuracy 16 m
Riverside heating fault
Alex · Selected job for session A-081
- Start
- 08:00
- End
- 16:30
- Job
- J-204
- Approval
- Separate review
Finish the day with a connected record.
Alex clocks out successfully, closing the working session and stopping its tracking. The office keeps the job-linked journey history and clocked hours ready for review, with job completion managed through the job record.
Illustrative workflow across Intrflex location, planner and job screens. The dispatcher compares recorded positions and bookings; enabled assignment alerts are queued for mobile delivery. Journey lines and inferred site periods use received location records, while timesheets use clocked working sessions. Capture times, device settings and connectivity determine how current the location view is.
Keep callouts moving. Keep maintenance on track.
Give your dispatcher the information to act when an urgent job lands. Compare recent team locations with the site, check booked work and choose a suitable technician. Keep the response organised while protecting the maintenance visits your customers are already expecting.
Connect the wider workflow with job management, review working sessions in time tracking, and bring people and attendance together in workforce management.
- Choose who to send with confidence. Compare recent positions and capture times with existing bookings to find a suitable nearby technician.
- Put job details in their hands. Enable mobile assignment alerts so your technician can open the job directly from the notification.
- Keep the office connected to the visit. Review recorded travel and site periods alongside the selected job and clocked working session.
- Bring the visit back to the office. Use forms for field records to capture inspections, checklists and the details your team needs to move the job forward.
A few practical questions.
How does Intrflex help us respond to urgent callouts?
See your team’s recent recorded locations and compare them with the callout site, then check existing bookings in the job planner. You can choose a nearby technician who can take the work while keeping planned maintenance covered. Capture times help your dispatcher judge how recent each position is before making the assignment.
Can we send job alerts straight to our technicians?
Yes. With mobile assignment notifications enabled, assigning a technician to a released job automatically queues a push alert with the job reference and a link to its details. Your technician can open the job directly from the notification. You can also enable desktop and email alerts; mobile delivery uses the device’s connection and notification settings.
How do jobs, journeys and timesheets work together?
Your technician selects the job when clocking in, connecting their working session to the job and timesheet. Enabled mobile tracking keeps that job and session context with the location records and journey history. Review travel, site periods and clocked hours together, with timesheet approval kept in your usual review process.
Can our team use their iPhones and Android phones?
Yes. Intrflex supports native tracking on iOS and Android through the mobile app. Enable the optional module and continuous tracking in your company settings, then give the app the location, motion and background permissions it needs. Tracking runs with an active clock-in and the required device settings.
How does tracking fit around the working day?
Tracking follows the clocked working session. A successful mobile clock-out tells the app to stop tracking, while the recorded day remains available for later review. If the app needs a restart to finish stopping, it prompts the team member. Clock-outs made elsewhere are applied when the app receives the updated session state.
How can we tell how current a location is?
Intrflex shows capture times and estimated accuracy alongside recorded positions, giving your dispatcher useful context when choosing who to send. Updates depend on movement, connectivity and the phone’s permissions and power settings. Check the capture time when planning a callout so you can make the decision using the latest position received.
Can we see the travel and site visits behind the day?
Yes. Open an employee’s active day to review journey periods and the recorded points behind them. Inferred travel and stop periods, together with configured site boundaries, help you follow the day from the road to the customer’s site. Review the available durations and location detail alongside the job and timesheet to understand how the visit fits into the working day.
Be ready for the next callout.
See how Intrflex connects your dispatcher, technicians and job records. Walk through reactive work, planned maintenance and timesheets in a demo built around your service business.